Enrico Klotzsch Returns & Refunds

Returns & Refund Policy

All artworks and prints are produced and packaged with great care. Each item is thoroughly inspected before shipping. If your order arrives damaged, please contact us within 5 days with a photo of the damage. We will work with you to offer a replacement or refund.

Change of Mind

Please choose your artwork carefully, as we do not offer refunds or exchanges for change of mind.

Limited Editions

Each print is individually inspected and packed. Due to the limited nature of editions, replacements may not always be available. If a replacement is not possible, we will issue a full refund for the damaged item.

Return Process

Once a return is approved, the item must be sent back in its original packaging within 14 days. Return shipping costs are the customer's responsibility unless otherwise agreed. Refunds are processed after the item has been received and inspected.

Contact

If you have any questions about returns or transport damage, please use the contact form and include your order number and a brief description of the issue.